Help
Everything before you're in the room.
How pledges, seats, friends and payouts work. If something here doesn't answer it, a person will.
For fans
What is a PopBy?
Someone you watch on a screen, walking into a room in your town with the people you brought: a meet-and-greet, a workshop, a meal, a Q&A, or a livestream with the fans who showed up. The creator sets the date, the place and the price.
What does a pledge cost today?
Nothing. We check your card and charge $0. You are charged only if they announce a PopBy near you within 12 months and you get a seat: your pledge plus a $1.00 seat fee, shown as one all-in price.
Can I bring friends?
Yes. Add tickets for the people you want next to you when you pledge, and when you RSVP to an announced PopBy you can split your pledge into more tickets if there is room.
What happens if the room fills up?
Fans who pledged the most are seated first. Your place in line is live until they announce, so it can move as others pledge. If more fans qualify than there are seats, the lowest pledges are not charged.
Do backers get in before everyone else?
Yes. When a PopBy is announced, fans who pledged get the first 48 hours. After that, any open seats go on sale to everyone at the creator's ticket price.
What if my card declines?
You have 48 hours to update it. If it is not fixed by then, the seat is offered to the next fan waiting.
Can I cancel or get a refund?
Cancel a pledge any time before they announce. Once you are charged, you can refund yourself for 24 hours, back to your card in full including the seat fee, up to 3 times in 12 months. After that a refund is the creator's choice, and you can always send your ticket to a friend instead.
What is Keep me posted?
A free email heads-up if they announce a PopBy near you. No card, no charge. It is not a pledge, so it does not hold a seat or give early access.
Can I pledge without my name on the board?
Yes. Choose to hide your name and username from the public leaderboard before you confirm, and your pledge sits out the city board. The creator still sees you on the guest list once you have a seat.
For hosts
What does hosting cost?
Nothing to join. You keep 90% of every pledge, ticket and Boost that is charged, and MyPopBy pays the card fees from its share. The first 1,000 creators to publish keep 97% of their first PopBy.
How do I know where to go?
Your map shows where fans have pledged and how much. Pick a city, choose what you want to do there, set your price and the size of the room, and announce when it feels right.
When am I paid?
Once payouts are connected, your share of the fans charged when you announce is your first payout, usually within a few business days. Tickets sold later on your event link are paid every Tuesday.
Who runs the PopBy?
You do. MyPopBy collects the pledges and tickets and keeps the guest list. You choose the venue, the format and who you give VIP perks to, and you can block anyone from your events.
Talk to a person
Email support@mypopby.com about a pledge, a ticket or a PopBy. Privacy requests go to legal@mypopby.com.
The full rules are in the Terms of Service and the Host Agreement.